ClickTrade

From: Lori Faunce <lori_at_gradschools.com>
Date: Mon 10 Jan 2000 13:37:33 -0500

Dear List Members,

I am a Markeing Manager for a company that currently
runs an affiliate program through ClickTrade. Recently
we have received very poor service from them. Their
server is constantly down and we were over-charged
$1300 twice. We have still not been reimbursed for the
last time we were over-charged (two weeks ago). No one
seems to know why this has happened and no one truly
seems to care. I seems only logical that if a company
is over-charged any amount (especially $1300), that
ClickTrade should bend over backwards trying to correct
the problem if they are at all in keeping their current
customers.

I am seriously thinking about changing our affiliate
program. The problem is, we have over 1500 affiliates
through ClickTrade and 25% of our traffic comes from
them. Does anyone have some ideas for a smooth
transition without resulting in a sudden decrease in
traffic?

Thanks in advance,

Lori Faunce
Educational Directories Unlimited
http://www.gradschools.com
http://www.studyabroad.com




Received on Mon Jan 10 2000 - 12:37:33 CST