Re: Usability Studies

From: Tim Smith <tim_at_stencilgroup.com>
Date: Tue 18 Jan 2000 09:55:05 -0800

BRAD PHILLIPS WROTE:
> We have a new web site and I've been asked to do some
> "usability studies". I must create a "discussion
> guide" to provide groups so that they can help us learn
> about our website user interface. Does anyone have
> experience with doing this? Any example discussion
> guides? Any success stories? Are there any resources
> that I might tap into such as web sites or vendors?


There's a vendor I know of that has a great reputation
for usability testing and site improvements.

They're called Customer Insites and the can be found at
http://www.customerinsites.com






Received on Tue Jan 18 2000 - 11:55:05 CST