Re: List Management Software
JOHN AUDETTE <ja_at_audettemedia.com> WROTE:
> We now use LISTSERV from L-Soft and have spent over
> $30,000 for licenses and "support" during the past
> year. LISTSERV is powerful and fully featured, but it
> is not without bugs. And we have found their support to
> be weak. Their main response seems to be, "We've never
> seen anything like that before" in a dismissive sort
> of tonen that implies we must not know what we're
> doing. They're not dealing with newbies at our company
> -- our Postmaster is a Microsoft Certified
> Professional and really knows his stuff. Trying to get
> solid support from L-Soft has been continually
> frustrating.
I've used the small version of listserv for 4 or 5
years, and they definitely have the 'how dare you
slander my software' attitude. And their manuals read
like a humvee parts list. It's in there somewhere if
you already know how to do it.
Their web interface is a great improvement on the
earlier method of altering list configuration, which
often left the list hung without warning.
Brad Jensen brad_at_elstore.com
President
Electronic Storage Corporation Tulsa OK USA
918-664-7276
LaserVault Report Retrieval & Data Mining
www.Laservault.com
Received on Tue Nov 07 2000 - 19:39:30 CST
