Sites doing Customer Service RIGHT
Cliff Kurtzman wrote:
>So if the expertise is out there and reading this list and
>willing to contribute, why are we no longer getting very many
>submissions that would lead to substantive debate and discussion?
Between summer vacations and last-minute projects,
insistent clients and out of control bosses... we're busy!
That said, it's our responsibility to occasionally throw a
log on the fire - so here's mine. I'm looking for online
customer service success stories.
I'll be doing two day-long presentations at Jakob Nielsen's
User Experience 2004 Conference in Las Vegas and
Amsterdam in October and November. One day is on
web analytics and I have more than a day's worth of
content for that one!
However, I'm looking for websites that are doing an
especially good job of customer service. Have you been
on the receiving end of some service that, well, delighted you?
Please tell us your story that we may all learn who's doing
this Internet stuff the right way.
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Jim Sterne Target Marketing of Santa Barbara
www.targeting.com 805-965-3184 www.emetrics.org
Consultant, Author, Speaker on Measuring Website Success
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Received on Mon Aug 30 2004 - 09:30:45 CDT
