Re: Contact Info Best practices

From: Cliff Kurtzman <moderator_at_o-a.com>
Date: Thu 18 Aug 2005 16:11:18 -0500

Cyndi wrote:

>My question, which is really a poll on best practices for contact info
>on a web site, is this:
>
>Does anyone have any experience with:
>-only providing email contact info on their website (as opposed to
>address and telephone as well)?
>-the pros and cons of either of the above?

I almost never provide email addresses on a web site, but
instead use an online contact form, such as the one at
http://www.adastro.com/contact.html . The page also
includes postal address, phone, and fax information of
course, for the reasons stated by the other posters.

Putting an email addresses on a web site has unfortunately
become an invitation to be drowned in spam, both from
automated bots that will harvest the address if is included
in the HTML code, to zealous marketers that will manually
add it to their distribution lists if you include it as a
graphic. My sense is that the contact form will not
likely put off someone that really has a genuine potential
interest in doing business with you, but it will keep away
at least some of the people trying to sell you stuff or
waste your time.

--Cliff

Clifford R. Kurtzman
CEO | Moderator
ADASTRO Incorporated | The Online Advertising Discussion List
http://www.adastro.com | http://www.o-a.com







Received on Thu Aug 18 2005 - 16:11:18 CDT