Survey Effectiveness

From: Jeremy Stetson <oa-only_at_mensimageconsultant.com>
Date: Thu 26 Jan 2006 12:43:33 -0600

Hello,

This company is about to survey its customers (to gauge satisfaction with
service) and wants to know which method is best:
1) Personal email with questions - doable, but wouldn't that make people
hesitant to say anything negative?
2) Link within an email that is the bulk of the service itself, to a webpage
survey that could be answered anonymously

Sadly, we're lacking in the technical skills required for an HTML-based email
survey, and there are no incentives to offer to respondents.


Jeremy Stetson
Gentleman's Best Friend Image Consulting Services
http://www.mensimageconsultant.com




Received on Thu Jan 26 2006 - 12:43:33 CST