Re: ONLINE-ADS>> WHY search engines are dying

Darren Cook (darren_at_factcomm.co.jp)
Thu, 20 Nov 1997 12:07:05 +0900

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>But this is just one, tiny, insignificant example of the fact that Web
>media owners, particularly the big ones, cannot grasp the meaning of the
>term "customer service." They program the campaign details into their
>systems, fire off some computer-generated invoices, and forget it.

I've had similar problems - having to send two or three emails before I get
back advertising rates.

For instance I got an email from yahoo.co.jp on Sunday telling me our site
had been listed, and giving an email address if we want advertising
information. I replied immediatedly, briefly describing our target customer
and keywords we are interested in. Still no reply...

On a different subject, many US web sites often seem to think the 'World' in
World Wide Web means America. For example if you have an online form that
asks for both State and Country, please do not make *both* of them compulsory.

Darren Cook

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